At Pathway Creations, we understand your concerns about online security and privacy. We seek to ensure that your personal and payment information is secure and your privacy is respected. We hope this policy statement provides you with answers to the questions you may have about our privacy and security policies. If you have further questions, please contact us by phone at 1.855-635-1208 or email us at anytime.
What information do we collect?
In order to provide the services you request, we ask you for certain kinds of personal information. When you sign up with us, visit our web site, send us an email or place an order, you provide us with certain personally identifiable information, such as your name, email address, postal address, phone number and credit or debit card number. If you participate in one of our promotions or surveys, you may provide us with additional personal information such as your age or date of birth. In addition to this information, we also maintain a record of your purchases from Pathway Creations. On occasion, we may combine information you provide with other demographic information available to us.
In addition, for each visitor to the web site, our web server automatically collects the following non-personally identifiable information: your Internet service provider's address, the referring URL, and information on the pages you access on our site.
What do we do with the information we collect?
When we take an order on the phone or when you make a purchase online, we use your information to process your order or purchase, answer questions you may have, and provide you with periodic emails and mailings about our merchandise and promotions.
Currently, we also gather online information about your purchases and shopping activities to improve the content of our web site, to enhance your online shopping experience, and to use in future marketing and promotional activities for our web site.
Will you share my information with third parties?
How do I request to be removed from your email lists?
If you do not want to receive our emails, you may submit your request to unsubscribe directly by email. In addition, if you have received an email from Pathway Creations, you may also respond with the word "unsubscribe" in the subject line. You may also email us at anytime, or contact us by phone at 1.855-635-1208, or via the mail at the following address: Pathway Creations, Customer Service, P.O. Box 1309, Cedar Rapids, IA 52406. Please note, however, such requests may take up to 10 business days to process. Please also note that when you order from us, we may still need to contact you with regard to questions or information about your order.
How do I request to be removed from your calling lists?
To request that we remove your name from our calling lists, please call 1.855-635-1208. You can also email us, or write to us at Pathway Creations, P.O. Box 1309, Cedar Rapids, IA 52406. Please include your name and phone number in the message. Please note, however, such requests may take up to 30 days to process. Please also note that when you order from us, we may still need to contact you with regard to questions or information about your order.
How do I request to be removed from your postal mailing lists?
To request that we remove your name from our postal mailing lists, please call 1.855-635-1208. You can also email us, or write to us at Pathway Creations, P.O. Box 1309, Cedar Rapids, IA 52406. Please include your name and mailing address in the message. Please note, however, that you may receive additional mailings, but you can expect that to cease in 6—8 weeks. Please also note that when you order from us, we may still need to contact you with regard to questions or information about your order.
What steps do you take to secure information on the web site?
The Pathway Creations web site makes use of Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is transmitted to jjill.com. Your computer must be SSL-enabled to ensure secure transfer of your credit card information. When we transfer and receive financial and other types of sensitive information, we redirect visitors to a secure server. Our browser technology is designed to ensure that no one outside of our professional billing staff will have access to your credit card information.
If you are more comfortable ordering over the phone, call a customer service representative at 1.855-635-1208, 7:30 a.m. to 4:30 p.m. CT, Monday through Friday, or fax credit card orders to 1.866.711.2263.
Privacy of Young Children
We are concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 years of age.
The Pathway Creations web site is designed for use with the latest versions of Internet Explorer and Netscape Navigator. If you currently use older versions of these browsers (including Internet Explorer 3.0 or earlier, Netscape Navigator 3.0 or earlier, and AOL 3.0 or earlier), you may experience technical difficulties with online ordering. As mentioned above, your computer must be SSL-enabled to ensure secure transfer of your credit card information.
We may, from time to time, use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post those policy changes on our web site. If you are at all concerned about how your information is used, you may periodically check our web site for updates.
Please feel free to contact us at:
P.O. Box 1309
Cedar Rapids, IA 52406